Return & Refund Policy

At Panchayat Indian Restaurant, we strive to ensure that our customers are completely satisfied with their dining experience. This Return and Refund Policy outlines the circumstances under which we may offer refunds or returns for our services and products. By using our services, you agree to the terms outlined in this policy.

1. Food Orders

Due to the nature of our business and the products we sell, we have a strict no return policy on food items. If there are any issues with your order, we encourage you to contact us immediately so that we can address your concerns.

2. Refund Policy

We offer refunds under the following circumstances:

• Incorrect Order: If you receive an incorrect item or your order is incomplete, please notify us within 30 minutes of delivery or pick-up. We will arrange for the correct item to be delivered or offer a refund for the missing or incorrect item.
• Food Quality Issues: If there is a problem with the quality of the food you receive, such as spoilage or contamination, please contact us immediately. We will investigate the issue and, if validated, we will offer a refund or replacement.
• Order Cancellation: If you wish to cancel your order, please do so within 10 minutes of placing it. Cancellations made after this time may not be eligible for a refund as the preparation process may have already begun.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Gift Cards: All sales of gift cards are final and non-refundable.
• Discounted or Promotional Items: Items purchased under a discount or promotion are non-refundable unless they meet the criteria for incorrect order or food quality issues.

4. How to Request a Refund

To request a refund, please contact us using one of the following methods:

• Phone: Call us at +61 2 9415 2595 within the specified time frame and provide details of your order and the issue.
• Email: Send an email to info@panchayat.com.au with your order number, a description of the issue, and any relevant photos.

Once we receive your request, we will review the information and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@panchayat.com.au.

6. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

7. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us:

• Address: 701-703 Darling St, Rozelle, Sydney, NSW, Australia 2039
• Phone: +61 2 9415 2595
• Email: info@panchayat.com.au
• Website: www.panchayat.com.au